Cancellations and Returns
We hope it never happens! What happens if it does? Most of our items are manufactured to custom specifications. This really means a custom answer is needed. Generally, for products ordered and BEFORE the order is received by manufacturer, their is no penalty or fee. After product order is received by manufacturer and before shipment date there is a 25% (of total) cancellation fee. This surcharge is equal to the default charge imposed by most of our manufacturers. After shipment, 25% of total as cancellation fee, plus round trip freight charge (in addition to cancellation fee). Unfortunately, we have to pay the freight charges whether you keep the product or not. No changes to design, color or equipment ordered can be made after order has been turned over to manufacturer. RETURNS must be authorized by the manufacturer per their established warranty and return policy. The policy varies between manufacturers. Please contact DUNRITE for specific information or details regarding your products.